I Had the fortunate opportunity to begin my Agency in June, 2000. My Vision was to become a 'Positive' force in the Insurance Industry. This Agency will strive to be one of the best reflected by our Integrity and Values. Services we provide our Clients must continually add value, and provide them with Confidence that Assets are Protected.


~2014 and 2015 Vice President BNI Network Group, Blue Ash Chapter. 2014 and 2015 Member Education Committee Southern Ohio Association of Realtors (SOAR). 2013 Board of Directors for Blue Ash Business Assoc. 2009 and 2011 American Family "Agency Council' Representative for State of Ohio. 2009, 2010, and 2011 American Family "Agency Council" Local District Representative as well. 2002 to 2003 President of AmSpirit Business Connections Network Group, Montgomery, Ohio Chapter. 1993 to 1996 Board of Directors for Madeira Colts Youth Football League.

Hobbies & Interests

Love Being Outside ! Biking, Hiking, Walking, Camping, ATVs, Yard all makes me smile !

Licensed Staff

Our Agency Has a Total of 3 Team Members, all of whom share the Value that our Clients Needs Come First ! Three Members are Licensed to Write Insurance in Ohio and/or Indiana . One Member is a Customer Contact Specialist.

Years of Service

I have served as an American Family agent for over 20 years.

Personal Information

I've had the pleasure of being married since 1994 to a wonderful, loving, supportive, and caring husband...Paul Quallen ;) I've had the joy of being a 'mom' to Lance Pfau since 1985 ! He is an awesome person with fantastic personality, incredibly kind, caring, outgoing and sharp ! ;)

Previous Employment

1995 to 2000: Director of Long Term Care Sales/Service with Respiratory Care Resources. We specialized in providing Medical Equipment to Patients in their Home and/or Long Term Care Facilities. 1970 to 1995: Director of Reimbursement with Nightingale Medical Equipment Services....Managing the Insurance Billing Department, Human Resources and Accounts Payable. We specialized in providing Medical Equipment to Patients in their Home.


Customer Satisfaction Awards for Providing Outstanding Service to our Clients: 2013 to Present Received The American Star Excellence in Customer Experience Award. 2005 to 2012 J.D. Powers Distinguished Insurance Agency Award. 2012 and 2013: American Family Insurance's Ohio Elite Award For Outstanding Performance. 2004, 2005, 2006, 2007, 2012, 2013, 2014, 2015, 2016 District Agency of the Year for Outstanding Service and Highest Customer Rating