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We know filing a claim isn’t something you look forward to. But at American Family, we’ve made filing a claim easy and stress-free. Our trusted claims professionals handle claims every day, and they know what it takes to make your entire experience reassuring and convenient.
At American Family, you can conveniently file your claim online or by phone. Here’s an overview of the claim filing process and what to do when you need to make a claim.
Open up the MyAmFam app or log in to My Account to start the claims process. With MyAmFam, you can file your American Family Insurance claim straight from your mobile device, 24/7, wherever you are. Then, check the status of your claim at any time from the app.
Don’t have MyAmFam? Download the app today:
You can also report a claim by calling 1-800-MYAMFAM (1-800-692-6326) or by contacting your American Family Insurance agent.
Keep your phone handy, because once your claim is filed, an American Family Insurance claims representative will contact you shortly. Together you’ll go over your claim and learn about what you can expect for next steps.
Your personal claim representative will work with you to accurately evaluate your claim and help you understand what to expect, moving forward.
After a prompt and fair assessment, your claim will be completed by our claims representatives. We’ll contact you as necessary. You can check the status of your claim anytime from the MyAmFam app or via My Account. You can also call us at 1-800-MYAMFAM (1-800-692-6326) with questions or concerns.
Gathering all the information you need to file a claim can be stressful, especially if the event you’re reporting has just happened. Knowing what you need before you need it can help alleviate some of those worries when the time comes to file.
If you’re currently in an emergency situation and need immediate assistance, please call 911 and make sure everyone involved is okay before filing a claim. To help you navigate the aftermath of an accident, consider downloading our Auto Accident Checklist.
To file an auto or home insurance claim, you should have this information available:
After you’ve filed the claim, a claims representative will review the information you provided and get back to you with the next steps in the claims process.
Filing a business or farm/ranch insurance claim can be done online, by calling our claims center or by contacting your agent. To file a claim for one of these policies, you’ll need:
You can file a life insurance claim by contacting your agent or calling 1-800-MYAMFAM (1-800-692-6326), ext. 78080. You’ll need to provide the following information to do so:
To file a health insurance claim, you can contact your agent or call 1-888-755-3064.
Our claims representatives are here to help — 24/7, wherever you are. Use the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326) to speak to one of our claims professionals if you have questions or concerns during the claims process. You can also track the status of your home or auto claims in the app or in My Account on the Claims Overview page.
*Customers who bundle auto and home insurance policies may save up to 23% on both policies together (as of October 2021). Discounts may vary by state, property, policy form and company underwriting the auto and/or home policy. Discounts may not apply to all coverages on an auto or property policy.
This article is for informational purposes only and includes information widely available through different sources.
