JANA POOL AGENT - About The Agent

Having 29 years of experience in the insurance industry well prepared me to be an American Family Insurance agent. I believe there's more to insurance than the policy itself. It's about providing dependable protection, service and flexibility to choose when and how customers want to interact with me.

My Background

I have worked in the insurance industry since 1988. In 2011 I became an agent with American Family and I opened my second location in 2017.


Coeur d'Alene Chambers, Post Falls Chambers, St Vincent de Paul, NIBCA

Licensed Staff

I have five licensed members of my team

Personal Information

I have raised two children in Coeur d'Alene alongside my husband and high school sweetheart Kenny Pool. He has owned Pool Auto Sales in Hayden, ID since 2002. We have two labs, Molly and Maddie.


American Star Certification - The Excellence in Customer Experience award 2017 Best of North Idaho - Insurance Agency 2013;2014 All American Agent - an award honoring last year’s sales, service and customer satisfaction