J. Mercado Agency, Inc, - About The Agent

American Family Insurance and its agents have long been committed to customer satisfaction. The Excellence in Customer Experience award supports this commitment.

With agents who have achieved this award, you'll find a superior customer experience which means the agency will make every effort to promptly return your phone calls, follow up on your claims, review your coverage to make sure you're getting the most for your money, and stay in touch with you throughout the year. In short, you'll get an agency that cares about your needs and your future.

To qualify for the award, an agent must receive high customer satisfaction survey scores and comply with industry proven customer satisfaction best practices. Agencies must qualify and complete the certification process annually to maintain this prestigious award. Visit an Excellence in Customer Experience agency today to have an outstanding customer experience.