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Claims Overview


When the unexpected happens, you can count on us to help you get your life back on track. Our trusted claims experts are available 24/7 and know what it takes to make your entire experience as reassuring and convenient as possible.

Reporting a home or auto insurance claim online is the fastest way for our claims representatives to help restore your dreams.

With the MyAmFam app, experience the benefits of filing a claim online, including:

  Filing anywhere, any time

  Tracking the status of your claim

  Easily communicating with us by email, phone or text

Don't have MyAmFam? Download it for free today:

Get it on Google Play  Download on the App Store

And as always, you can call us at 1-800-MYAMFAM (1-800-692-6326) to speak directly with a claims representative or contact your American Family Insurance agent.


    We know that filing a claim isn't something you look forward to doing.

    But when the unexpected happens, you can count on us to help you get your life back on track.

    If the time comes to file a claim, you have options.

    The fastest way to file your claim is through My Account, online.

    Or, you can start the process straight from your mobile device on the MyAmFam App.

    This allows you to communicate by email and text and easily check your claim status.

    You can also report your claim to your agent.

    Call our 24-hour claims line at 1-800-MYAMFAM or file a claim online at

    If your claim is a result of wind or hail damage, you can even text STORM to AMFAM to file your claim.

    Before you start the process to file a claim, it's helpful to have the following information available.

    Your name, address and phone number, insurance policy number, date and time of your loss, description of what happened, and insurance and contact information of others involved.

    Once your claim is filed, the process begins to accurately assess your claim.

    As always, our goal is to complete this process as quickly as possible.

    An adjuster might be sent for things like an appraisal of the damage, estimating repairs and connecting with health care provider if you’ve been injured.

    At any point, you may be asked to provide photos, invoices, receipts or warranties to determine the value of your loss.

    We may even work with you to arrange repairs, get a car rental, and find contractors to help you get your life back to normal as quickly as possible.

    The final step is settling your claim, which is when your insurance company pays you the amount outstanding minus your deductible.

    American Family Insurance is always here and ready to help you.

    Check the status of your claim through My Account or call us any time at 1-800-MYAMFAM.

What Do I Need to File a Claim?

To file a claim, please have the following information ready:

The date and time of the event
Any photos of damage done to your vehicle or property
A brief description of what happened
The insurance and contact information of any others involved

If you file an auto insurance claim with MyAmFam or My Account you can also:

  • Upload photos of the damage to your vehicle
  • Find a repair shop
  • Rent a car while yours is in the shop

How to File a Claim

Home Insurance Claim

Auto Insurance Claim

Business Insurance Claim

Life Insurance Claim

roadside assistance

How to Request Roadside Assistance

We’ll help you get back on the road as quickly and effortlessly as possible. It’s easy to contact our Emergency Roadside Assistance service — just open up the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326). We’ll send the support you need — 24/7, rain or shine.

Learn More

How to Report Storm Damage

Has your home or car been damaged by a storm? If your home has been damaged by wind or hail, or if your car has been damaged by hail, text STORM to 26326 (AMFAM)* to open a claim with our Claims Team. If the damage is severe and you need immediate assistance, please call us at 1-800-MYAMFAM (1-800-692-6326).


reporting storm damage

Our Customers Say It Best

Hear what other American Family customers have to say about their experiences filing claims with the MyAmFam app and My Account.


*Standard data and messaging rates may apply.